Frequently Asked Questions
How many people can join a tour?
It always depends on the season and the kind of tour ! We’re trying to keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. This intimate size ensures that your group will not crowd your experience. In some tours you can expect up to 50 travelers on a trip but the average is 30-35. Some others the average is 20-25 and finally there are a lot of small-group tours that you can expect 6-10 people. Check individual trip pages for maximum group sizes.
Can I join a tour late or leave it early?
It’s extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. If you feel this may be necessary please consult a Fabulous Crete Specialist before you book your adventure.
What type of ground transportation is used on this tour?
The most of our vehicles are Mercedes Benz. It always depends on the tour. There are 50, 30, 20, 14, 8 seats buses, mini vans, luxury VIP vans and Land Rover Jeep. Check individual trip pages for vehicles we use.
Who are my travelling companions?
For privacy reasons we cannot provide you with advance details on your traveling companions. However, our tours appeal to a wide range of travellers, most of whom share an adventurous spirit and a desire to experience these destinations at a grass-roots level. Our tours are conducted in English and so they attract many travellers from North America, UK, Australia and Europe.
Is availability guaranteed when I book online?
The availability listed on our website is updated every minute however on some tours we must confirm arrangements with our people on the ground, a process which usually takes no more than 24 hours. When you book online you will receive a follow-up email confirming your arrangements or a timeframe for when they will be confirmed.
Are your tours guaranteed to run?
The security that comes from knowing your trip is locked-in is a feeling that can’t be topped. We like that feeling – so much, so that we figured everyone should have it.
How do you send out tour documentation?
All documentation is sent electronically by email. Shortly after we receive your payment we will send you your initial documents. Final documentation will be sent by email no later than two days prior to the departure.
Will the tour manager speak English?
Yes, all of our Tour Managers and Tour Drivers speak English, some speak additional languages as well, but your tour will be conducted in English
Do you offer group discounts?
If your group consists of 6 or more people, then please contact our friendly staff who will be happy to assist you with your inquiry and see what we can arrange for you at firstname.lastname@example.org
I have booked on-line. How do I get my ticket/voucher?
You will automatically receive an e-voucher to your email address. Please print your voucher/ticket or keep a picture to your mobile phone which contains your unique reference number. Please remember to bring this with you on the day. You will not be allowed entrance to an attraction without a valid ticket.
Will you contact me if there is a problem?
If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.
What else do you include in the tour price?
All entrance fees and costs are included in the tour price except unspecified fees.
What discount can you offer to us if we book more than two tours with your company?
If you book more than 2 tours with us, then please contact our friendly staff who will be happy to assist you with your inquiry and see what we can arrange for you at email@example.com
How much time do you spend at each attraction?
As you can expect some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction.
What happens if I arrive late for a departure?
You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 15 minutes before departure. Once on the tour, your guide or driver will give you a time that the coach will depart each location. You must be at the coach at least five minutes before this time. If you are late and miss the time given, the coach will depart without you in order to not keep the other passengers waiting. If you are in any doubt about a departure time whilst on your tour, you must ask the guide or driver.
If I lose something on your tour can I get it back?
Any items we find on our coaches are taken to our office at Episkopou Chrysanthou 37 str. Chania old town and are kept there for 72 hours before being destroyed or given to charity. Please call our office on +30 28210 43243 for any lost items.
What if I want to cancel a tour?
5 days before the tour starts –> 50% refund, no refunds after that.
What is your booking policy?
35% Deposit on booking time and final payment 7 days before the tour date.